Terms, shipping & returns

TERMS & CONDITIONS

1. Use of the Website 
Welcome to the aamayabypriyanka.com website. By accessing this website you agree to these terms and conditions. aamayabypriyanka.com  is an online service of Aamaya by Priyanka Ltd, provided solely for your personal use for the sale of jewelry. 

We have taken great care to ensure that the Items on our website are presented as accurately as possible. However colour of the items might not be reflected exactly the same on your monitor and due the fact that we use natural stones, each stone colour might be slightly different. Our stone works are hand made therefore each piece comes unique in shape, please note that the shape of the stones may differ depending on the angle of the cut, and we therefore cannot guarantee that the colour and the shape of the actual Item is absolutely accurate. Before placing an order please read through these Terms and Conditions.

To be eligible to purchase Items on this Website you must:

abe over 18
b. be a valid debit/credit card holder 
c. guarantee that the personal information that you provide is true and accurate.

If you face any difficulties or your personal information changes then please notify us immediately by emailing on the following address; info@aamaya.com

By using this site you agree to comply with, and be bound by, these Terms and Conditions.

We may from time to time change these Terms and Conditions at our sole discretion. By using this Website after any such change(s), you acknowledge that the Terms and Conditions have been changed.

2. Making a purchase 
When you order an Item from aamayabypriyanka.com you agree to buy it for the price stated, subject to these Terms and Conditions.

You will be guided through the process of placing an order by a series of instructions on the Website. You place your order for Items from the Website by clicking on the [Confirm Order] button at the end of the on-line order process. 
Once you have placed your order, we will send you an email acknowledging the exact details of your order, providing you with a payment reference and the value of your order that will be debited from your credit/debit card. This is not an order confirmation or order acceptance from Aamaya by Priyanka. 
Unless we have notified you that we do not accept your order or you have cancelled your, our acceptance of your order and the completion of the contract between you and us will take place when you receive an email from us notifying you that we have dispatched the Items ordered by you.
If you require any information regarding your order(s) please contact us on +44 (0) 07799603797 during our office hours of 09:00 – 18:00 Monday to Friday or info@aamaya.com 
We may not accept your order if (i) an item you have ordered is out of stock, (ii) If you card is due to expire within 28 days of your purchase date (ii) we are unable to obtain authorization for your payment or (iv) if we identify a product or pricing error. We reserve the right to reject any offer to purchase by you at any time and at our sole discretion. 
If we are unable to fulfill your order following our order acknowledgement, we will contact you by email or telephone advising you of this and offer an alternative item,
We will try to keep our Website as up to date as reasonably possible but cannot guarantee that any particular Item will always be available. If we cannot supply any Item shortly, we will advise you on the time period when we can supply it or offer you a similar item.

3. Price and Delivery
We charge our customers in Pounds Sterling on the AamayabyPriyanka website, 

When you choose shipment to the UK or a different country then the shipment cost will be added to your purchase. The shipment cost varies depending on the country where your goods are being shipped to (please see below for the different charges).
VAT: If you are in the UK and choose to have the goods shipped to the UK prices will be shown inclusive of VAT (where applicable) at the current rate 
All other countries are shown a price excluding VAT as no VAT will be due on these orders.

Final payment will be made in GBP (£), However, the final credit card and debited amounts may vary based on currency fluctuations and bank commissions if you are paying with a foreign credit or debit card. 

Delivery to countries other than the US and Australia that are outside the EU may be subject to local import taxes, which are your responsibility (where applicable). If so, the shipping company will contact you by telephone once your Items are in customs to let you know the cost. Be aware that this may delay your delivery time as goods held at customs will be your responsibility to pay the necessary charges for local authorities to release the goods.

We aim to deliver your chosen items to the place and person of your choice, in perfect condition and in the shortest possible time. Our delivery charges are £12 for all UK delivery addresses, £20 for Europe standard orders, and £ 35 for the rest of the world. You will be able to track your parcel with the tracking number sent in a separate email. If the order is in stock, the item is likely to be dispatched within 4 to 7 working days. Otherwise, we contact you via email and inform you about the delivery window. 

If you would like to make a purchase as a gift, we can prepare the invoice on your name and address and ship to a different address for another person. If this is the case, please inform us in advance. Please visit our Delivery Section for full details regarding deliveries.

Repairs
Customer satisfaction is important to us; we would like to receive feedback from you in order to be able to increase our customers satisfaction. If there are any issues with your goods we will be happy to offer you a repair or a replacement. Unfortunately, we are unable to offer a refund. When we hear from you, we will issue a Return Authorization form for your reference and ask you to return the item back to us to be repaired or replaced with a brand new item of the same style. Please ensure when returning the parcel that the item is carefully packed, if possible with a bubble wrap to avoid being damaged during shipment. 
Returns will be provided within 14 days.
Before your parcel leaves our premises, it is fully checked and controlled by us. If you receive an item which is damaged, please contact us immediately.

When returning an item please also attach the delivery note that was sent with the original parcel and the RA form issued.
With replacements, your new item(s) will be shipped to you as soon as we receive your returning package.

Please note we also provide the same service for the gifted items. If you received an Aamaya by Priyanka Jewelry as a gift, please do not hesitate to contact us if any issues occur.

4. Credit Cards 
AamayabyPriyanka.com allows orders to be processed online, using a valid credit or debit card.

Your credit card company may undertake an additional security check to confirm it is you making the order.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses, or subsequently refuses to, or does not, for any reason, authorize payment to us, we will not be liable for any delay or non-delivery.

5. Contacting Us 
If you would like some help when ordering, have a query a about your order or to provide us with feedback on our service, please email us at info@aamaya.com . 

6. Copyright and Trade Marks 
All content available on the Website, including, but not limited to, text, graphics, logos, button, icons, images, audio clips, data compilations, and software, and the compilation thereof (the "Content") is the property of Aamaya  by Priyanka Ltd. and is protected by UK and international copyright laws.

The trade marks, logos, and service marks displayed on the Website are the registered and unregistered marks of Aamaya by Priyanka Ltd and are protected by UK and international trade mark laws. 

7. Third Party Links 
We are not responsible for the content of any off-Website pages or any other websites linked to or from the Website. Links appearing on the Website are for convenience only and are not an endorsement by us. Your linking to or from any off-Website pages or other websites is at your own risk. We are in no way responsible for examining or evaluating, and we do not guarantee the offerings of, off-Website pages or any other websites linked to or from the Website, nor do we assume any responsibility or liability for the actions, content, products, or services of such pages and websites, including, without limitation, their privacy statements and Terms . You should carefully review the Terms and privacy policies of all off-Website pages and other websites that you visit.

8. Governing Law 
Your use of this Website and any purchase by you of any Item from Aamaya by Priyanka shall be governed by English law and you hereto submit to the exclusive jurisdiction of the English courts.

9. Privacy policy 
We will treat all your personal details as confidential and we will only disclose this information in the circumstances set out below. We will keep it on a secure server and we will comply with UK Data Protection legislation in relation to the use of your personal data. 

We will not release your personal details to any company.